Terms and Conditions of vypalimti.cz

Your order has not yet been accepted, we are not obligated to conclude the contract.

A change in price that occurred between the submission of the order and its acceptance on our part according to Article 2.3 of these terms and conditions does not affect submitted orders.

    1. Is it possible to obtain the contract in text form?

The contract is not concluded in writing with signatures of the contracting parties. The contract consists of these terms and conditions, your order, and its acceptance on our part. The entire contract will be sent to you by email or printed upon your request. When sending by mail, we may ask you to cover the associated costs.

    1. What if you do not understand something in the contract?

In case of any questions about the terms and conditions or the contract, you can contact us by phone or via email. We will be happy to provide you with all necessary information.

    1. In what languages can the contract be concluded?

The contract can be concluded in the Czech language unless expressly agreed otherwise.

    1. Is the contract stored somewhere?

We archive the contract (including these terms and conditions) in electronic form. The contract is not accessible to third parties, but we will send it to you upon request.

  1. PAYMENT CONDITIONS

    1. What payment methods do we accept?

You can pay the purchase price primarily by:

  • in cash upon goods delivery cash on delivery or upon personal pickup;

  • non-cash payment before goods delivery by transferring to our bank account (instructions will be provided in the order confirmation);

  • non-cash payment before goods delivery via the GoPay payment gateway.

Any additional payment methods are listed on the web interface. The choice of payment methods may be limited depending on the method of goods delivery.

Some payment methods (especially cash on delivery) may incur additional charges. These fees are specified on the web interface. The final price, including fees related to the chosen payment method, will always be stated in the order.

    1. When is the purchase price due?

In case of cash payment, the price is due upon receiving the goods. In the case of non-cash payment before goods delivery, the price is due within seven days of order acceptance according to Article 2.3. Your obligation to pay the price is fulfilled by the moment the relevant amount is credited to our bank account for non-cash payment.

    1. In which currency can you pay?

Payment for goods is possible in Czech Crowns (CZK).

    1. When can we request a deposit or advance payment?

A deposit on the purchase price may be requested primarily for orders with a total price above 5,000 CZK

Furthermore, we are entitled to request payment of the full price of the goods before their delivery.By sending or delivering the goods (§ 2119 para. 1 of the Civil Code shall not apply).

  1. DELIVERY CONDITIONS

    1. How do we send the goods?

The methods of delivering goods are specified on the web interface. You can choose the specific method of delivery in your order. If you do not choose any delivery method, we may determine it.

    1. What are the costs of delivering goods?

The costs of delivering goods always depend on the size and nature of the goods and on the price list of the chosen carrier. The current costs of delivering goods are specified on the web interface.

The final price, including the costs of the chosen delivery method, will always be stated in the order.

    1. When will we deliver the goods to you?

The delivery time of the goods always depends on their availability and the chosen method of delivery and payment.

Goods in stock are usually handed over to the carrier within two working days of receiving the order (when sending goods cash on delivery or for personal collection), or upon crediting the payment to our account (for non-cash payment).

Goods that are out of stock will be handed over to the carrier as soon as possible. We will inform you of the exact delivery date.

Please note that we cannot influence the delivery time of goods by external carriers. Any complaints regarding delivery time must be addressed directly with the carrier.

By delivery of the goods according to these terms and conditions, it is understood as the moment when the goods are delivered to you. If you unreasonably refuse to accept the goods, this fact is not considered as a failure to fulfill the obligation to deliver the goods on our part, nor as a withdrawal from the contract on your part.

    1. What to do when accepting the goods?

When accepting the goods, check the integrity of the packaging. If you find any deficiencies, immediately inform both the carrier and us. Refusing a shipment with damaged packaging does not constitute an unjustified refusal of the goods.

By signing the delivery note (or any similar document), you confirm that the package of the consignment has not been tampered with.

Upon accepting the goods (or at the moment when you were obliged to accept the goods but, contrary to the contract, did not do so), you assume responsibility for accidental damage, destruction, or loss of the goods.

    1. What happens if you do not accept the goods?

If, due to reasons on your side, it is necessary to deliver the goods repeatedly or by means other than agreed, you are obliged to pay the costs associated with such delivery.

If you unreasonably fail to accept the goods, we are entitled to reimbursement of costs associated with the delivery of the goods and their storage, as well as any other costs incurred by us due to non-acceptance of the goods. These costs shall not exceed 10,- Kč for each day of storage. Storage costs may amount to a maximum of 500,- Kč in total, or the purchase price if lower than 500 Kč.

In the case of non-acceptance of goods sent for cash on delivery based on the conclusion of a purchase agreement between the e-shop and the buyer pursuant to § 2118 para. 1 of Act No. 89/2012 Act. of the Civil Code, the incurred costs for futile attempts to deliver will be enforced through the Online Recovery Agency located at NeatGravity.com in the amount of calculated postage from the order arising from this contract. In case the e-shop offers free postage as part of a promotional campaign conditioned by the purchase of goods over a certain amount, the usual postage will be charged, which is valid outside the promotional campaign. Furthermore, in such a case, we have the right to withdraw from the contract. ODSTOUPENÍ OD KUPNÍ SMLOUVY How can you withdraw from the contract? You can withdraw from the purchase contract within 14 days from the date of receiving the goods; if the delivery is divided into several parts, from the date of receiving the last delivery. We recommend sending the withdrawal notice to our delivery address or email. A sample form can be used for contract withdrawal. We will promptly confirm the receipt of the withdrawal notice. You are not required to justify the withdrawal from the contract. What are the consequences of withdrawing from the contract? By withdrawing from the contract, the contract is considered null and void from the beginning. If a gift was provided with the goods, the gift agreement loses its effect upon contract withdrawal by either party. Please return the gift along with the returned goods. When can't you withdraw from the contract? In accordance with § 1837 of the Civil Code, it is not possible to withdraw from, among other contracts: the supply of goods made to your specifications or clearly personalized; the supply of perishable goods, as well as goods that have been inseparably mixed with other goods after delivery; the supply of goods sealed for health protection or hygiene reasons that were unsealed after delivery; the supply of audio or video recordings or computer software if you broke their original packaging; the supply of newspapers, periodicals, or magazines. How should you return the goods? You are obliged to return the goods to us within 14 days of withdrawing from the contract to our delivery address, any branch, or our registered office address. Do not send the goods cash on delivery. We are not obliged to accept goods sent cash on delivery. The returned goods must be undamaged, unused, and uncontaminated, and if possible, in the original packaging. We recommend including with the returned goods: a copy of the delivery note and invoice if issued, or any other document proving the purchase of goods; a written statement of contract withdrawal (on our form or otherwise) and the chosen method of refunding money (bank transfer, cash withdrawal, postal order, or other). Include your delivery address, phone number, and email in the statement.

  • Failure to submit any of the above-mentioned documents does not prevent the approval of your withdrawal from the contract under statutory conditions.

  1. When will you get your money back?

We will refund all received funds to you within 14 days of withdrawal from the contract. However, please note that we are not obliged to refund you the money until you return the goods to us or prove that you have sent us the goods.

In addition to the purchase price, you are also entitled to a refund of the costs of delivering the goods to you. If, however, you chose a delivery method other than the cheapest one we offer, we will refund you the delivery costs equivalent to the cheapest offered method of delivery.

We will refund the money to you:

  • by the same means as we received it, or

  • by the means you request.

Apart from the above methods, we can always refund the money by transferring it to the bank account provided by you or the account from which the funds were transferred to pay the purchase price (if you do not inform us of any within ten days of withdrawal from the contract). By accepting these terms and conditions, you agree to the transfer of funds in accordance with the previous sentence, provided that you will not incur any additional costs in this way.

You are responsible for the costs associated with returning the goods to our address, even if the goods cannot be returned by regular mail due to their nature.

  1. What if the returned goods were damaged?

When sending, pack the goods in suitable packaging to prevent damage or destruction. Goods that are significantly damaged or destroyed during transportation due to the use of inappropriate packaging cannot be refunded with the purchase price and delivery costs (or part of it corresponding to the incurred damage).

If we determine that the goods you returned are damaged, worn, contaminated, or partially consumed, we have the right to claim compensation from you. We can unilaterally set off the claim for damages against your claim for a refund of the purchase price and delivery costs, i.e., you will be refunded an amount reduced by the incurred damage.

  1. When can we withdraw from the purchase contract?

We reserve the right to withdraw from the contract in the following cases:

  • a clearly incorrect price of goods was listed on the web interface due to a technical error (article 2.5 of these terms and conditions);

  • for objective reasons (especially because the goods are no longer manufactured, the supplier has stopped supplying to the CZ, etc.) it is not possible to deliver the goods on the original conditions;

  • performance becomes objectively impossible or illegal.

If any of the above circumstances occurred, we will promptly inform you of our withdrawal from the contract. The withdrawal is effective towards you when it is delivered to you.

If you have already fully or partially paid the purchase price, we will refund the amount received to your account, which you will provide us for this purpose, or from which you made the payment. Money will be refunded.We will reimburse you within five days of withdrawal from the purchase agreement.



  1. RIGHTS FROM DEFECTIVE PERFORMANCE

Your rights from defective performance are governed by the relevant generally binding legal regulations (in particular, provisions of Sections 1914 through 1925, Sections 2099 through 2117, and Sections 2158 through 2174 of the Civil Code).

When exercising rights from defective performance, we will proceed in accordance with our Complaints Procedure. Before submitting a complaint, please thoroughly familiarize yourself with our Complaints Procedure so that the complaint can be processed as quickly as possible and to your satisfaction.

The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, internet address: http://www.coi.cz, is competent for the out-of-court resolution of consumer disputes arising from the purchase agreement.

  1. FINAL PROVISIONS

    1. What authorizations do we have for carrying out our activities and who supervises us?

We are authorized to sell goods based on a trade license. Our activities do not require any other permits.

The trade supervision is carried out by the relevant Trade Licensing Office within its jurisdiction. The Czech Trade Inspection Authority (http://www.coi.cz/) carries out the supervision of compliance with legal regulations concerning technical requirements for goods and product safety. The Czech Trade Inspection Authority also supervises compliance with consumer protection regulations. Consumer rights are also defended by their interest associations and other entities dedicated to their protection.

    1. How do we handle complaints?

We handle any complaints through our contact email. You can also contact the entities listed in Article 7.1. We are not bound by any codes of conduct in relation to our customers, nor do we adhere to any such codes.

    1. What else should you know?

Remote means of communication (in particular, the internet) were used when concluding the contract. Any costs incurred by using remote means of communication (especially costs of internet connection or telephone calls) are borne by you. These costs do not differ from the standard rate.

Unless agreed otherwise, all correspondence related to the contract between us is conducted in writing, either by sending an email, by registered mail, or by personal delivery. We will deliver to the email address provided in the order or in your user account.

If any provision of these terms and conditions is invalid, ineffective, or unenforceable (or becomes such), a provision that most closely reflects the meaning of the invalid, ineffective, or unenforceable provision will be used instead. The invalidity, ineffectiveness, or unenforceability of one provision does not affect the validity of the other provisions. Any changes or additions to the contract (including the terms and conditions) can only be made in writing.

These terms and conditions are pLatin and effective from 11.09.2015

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