Complaints Procedure
This Complaints Procedure regulates the manner and conditions of claiming defects in goods purchased through the online store www.teplickedorty.cz from our company.
Studio NET Ltd., with its registered office at Světec - Úpoř 36, ZIP code 41753
Company ID: 25499106
Tax ID: CZ25499106
registered in the Commercial Register kept by the Regional Court in Ústí nad Labem, Section C, File 21179
Delivery Address: Studio NET Ltd., Úpoř 36, Světec, ZIP code 417 53
Phone number: +420 608 641 543
Contact e-mail: info@studionet.cz
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What defects in goods are we responsible for?
As a seller, we are responsible for ensuring that the goods are free from defects upon receipt. This means that the goods:
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have the properties that were agreed between us, which we describe, or which you could expect with regard to the nature of the goods and based on advertisements;
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are in the appropriate quantity, measure, or weight, and
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comply with legal requirements.
The difference in shades of colors in reality and on electronic display devices cannot be considered a defect. If the goods do not meet your expectations, you have the right to withdraw from the contract within 14 days of receiving the goods, in accordance with Article 5 of the General Terms and Conditions.
If a defect appears within six months of receipt, it is deemed that the goods were defective at the time of receipt.
Furthermore, we are responsible for ensuring that defects do not occur during the warranty period for consumers. If you are not a consumer, quality guarantee is not provided to you. The article "What is the warranty period?" applies only to consumers.
For unused consumer goods, the warranty period is twenty-four months from the receipt of the goods, unless a longer warranty period is specified on the website or in the documents attached to the goods.
If the goods indicate a minimum durability date, the warranty period lasts until that date.
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What rights for defective performance do you have?
In the event that a defect occurs in the goods during the warranty period, which prevents the purchased product from being used properly, and this defect can be rectified, you have the right to its free repair.
For a removable defect on an unused product, you can request replacement of the defective product with a non-defective one, or a reasonable discount on the purchase price instead of defect removal.
In the case of a defect that cannot be rectified and which prevents the goods from being used properly as goods without defects, you have the right to exchange the goods, for a reasonable discount on the purchase price.You have the right to withdraw from the purchase agreement or to demand a replacement item. The right to a reasonable discount also applies if we are unable to deliver a new item to you without defects, exchange its part, or repair the item, or if we fail to make the necessary repairs within a reasonable time, or if arranging for the repair would cause you significant inconvenience. You do not have the right to withdraw from the contract or to demand delivery of a new item if you cannot return the goods in the condition you received them (except in cases specified in Section 2110 of the Civil Code). When can't the rights from defective performance be applied? You are not entitled to rights from defective performance if: you were aware of the defect before taking over the item; you caused the defect yourself; the warranty period has expired. Warranty and liability claims for defects do not apply to: wear and tear of goods caused by their use (wear and tear caused by use includes a decrease in battery and accumulator capacity); defects caused by improper use of the goods, failure to follow instructions, inadequate maintenance, or improper storage. We are not liable for personal injury, property damage, or damage to goods caused by improper handling, misuse of goods, or negligence. How to proceed with a complaint? Report a complaint to our company without undue delay upon discovering the defect. You can file a complaint in the following ways: for faster processing, you can inform us in advance about the complaint by using a sample form, which we will send to you upon request, or by email. Deliver the claimed goods (other than cash on delivery, which we do not accept) to any of our stores, our contact address, or our registered office address. When sending, pack the goods in suitable packaging to prevent damage or destruction. It is advisable to attach a proof of purchase or a tax document - an invoice if issued, or any other document proving the purchase of the goods, along with a description of the defect and a proposal for resolving the complaint. Failure to submit any of the above-mentioned documents does not prevent the positive handling of the complaint under legal conditions. The moment of filing the complaint is when we were notified of the defect and the right to liability for defects in the sold item was applied. We handle received complaints promptly, but no later than within 30 days of filing the complaint, unless otherwise agreed. We will issue a written confirmation of the filing and settlement of the complaint. In case of a disputed complaint, we will decide on its acceptance within three working days of filing the complaint. This Complaints Procedure is valid and effective from 11.09.2015.
